Case law update: Varano v Air Canada (2021)
The claimant, Marjolyn Varano was flying with Air Canada from London to Austin via Toronto on two directly connecting flights. There were...
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Are customers legally entitled to a refund when a destination moves from Green to Amber?
Since our last newsletter was published, the UK has started to ease restrictions and overseas leisure is no longer illegal but instead...
Is additional consumer protection legislation on the way?
The Taskforce has also made recommendations around customer clarity and consumer confidence. This includes a new COVID-19 charter for...
CAA opens consultation on ATOL Reform
The Civil Aviation Authority (CAA) has opened its consultation on ATOL Reform, an assessment of funding arrangements and the protection...
Hotel survey suggests growing appetite to travel
The recent Deloitte Global Consumer Tracker revealed some positive findings; namely that, despite current restrictions, consumers are...
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