This episode of the contracts podcast focuses on business process outsourcing (BPO) where host Lizzie Elston is joined by Deloitte’s Amiya Kagalwala, GBS and BPO leader for the UK, and Deloitte Legal’s Louis Wihl, a commercial contracts and technology lawyer who drafts and negotiates business process outsourcing and other agreements for a wide range of Deloitte clients.

Lizzie, Amiya and Louis explore what BPO is, why companies choose to outsource and the complexities that surround the negotiation process, as well as challenges, key success factors and what the future might look like.

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White paper | Business Process Outsourcing negotiation and contracting: combining commercial, operational and legal expertise for better business outcomes

Business process outsourcing (BPO) is now a mature service delivery model. For BPO providers, contract drafting and negotiation has largely been systematised and commoditised, but for service recipients many challenges remain.

Outsourcing contracts are often high value, high profile and complex. They pose a challenge for service recipients’ commercial, operational and legal teams who are already busy supporting the business on an ongoing basis.

The traditional solution is to engage with separate external commercial, operational and legal advisors, but this adds more complexity and comes with a number of disadvantages. Our white paper sets out an alternative joined-up approach, and the benefits this can bring to your organisation when you are next procuring or re-negotiating an outsourced business process.

To read the white paper: BPO negotiation and contracting: combining commercial, operational and legal expertise for better business outcomes.

Deloitte Legal Insights | Podcast

The Deloitte Legal Insights podcast explores the latest legal issues across commercial, technology, employment, corporate, data privacy, intellectual property and real estate. Our industry experts also offer their thoughts on how you can transform and operate your legal business.