The latest from Deloitte's Regulated Radio podcast series looks at the new Consumer Duty and how the FCA hopes to raise consumer standards of care.

In this podcast, I join colleagues from the Financial Services team in Deloitte to discuss the final rules published by the Financial Conduct Authority.

Our discussion addresses: what the new Consumer Duty is and what it means for financial services firms; when it will be implemented and what should firms be doing now; and the key priority areas for firms to implement the Duty successfully.

If you'd like to learn more about the Consumer Duty and the impact for firms, please visit our blog post about the FCA’s finalised rules.